Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
Popular topics: Multilogin X, Multilogin 6,
-
Retrieving the token Using the automation token in a workspace Retrieving profile, folder, and workspace IDs Retrieving the user ID Selenium automation example Playwright automation example Puppeteer automation example Logging in to Multilogin automatically Setting up automatic cookie collection Auto-launching the agent Exporting proxy details from profiles Converting external proxy lists into API-ready JSON files Automation FAQHow to fix agent connection issues How to fix startup issues in Multilogin How to fix profile launch or proxy connection issues How to fix Mimic launch issues on Linux How to enable web camera in Multilogin profiles How to fix website loading issues in Multilogin My app or profile is slow: how to fix performance issues How to unlock a locked profile How to find missing profiles How to access restricted websites How to fix small Stealthfox window resolution on Windows How to use a VPS/VPN to resolve connection issues How to use Multilogin on macOS How to disconnect and reconnect the agent How to reinstall app components How to send logs to support How to fix "Failed to get profile data" error How to fix "Access denied" error How to fix Stealthfox issues on Windows
-
Common errors and solutions in Multilogin 6 Can't launch a profile in Multilogin 6 Multilogin 6 browser profile shows "Error" in status How to fix Stealthfox issues on Windows JavaScript error when switching to dark mode in Multilogin 6 Error: Failed to get IP data: can't connect through proxy Error: Javax.crypto.badpaddingexception: pad block corrupted Status: Update in progress...Loading (1) of 2 components Error: Fingerprint composition failed Error: Mimic/Stealthfox executable is not found
How to stop the agent from auto-sending log files
Written by Marcelo Brandao
Updated on January 17th, 2025
Table of contents
Feature overview
Here’s the deal: Multilogin X automatically collects logs (like agent and launcher details) every six hours to keep things running smoothly. These logs are stored securely on AWS and help us troubleshoot and improve your experience.
But hey, we get it – privacy matters. If you'd rather not share your data automatically, no worries! You can turn off the auto-upload feature and share logs only when needed. We’ve got your back with these simple steps to stay in control 😊
How to disable automatic log upload
If this is your first time configuring the agent, you’ll need to create your own agent.yaml
file.
Locate or create the configuration file agent.yaml
- Go to your local Multilogin X folder in your system:
- Windows:
C:\Users\%username%\mlx
- macOS:
/Users/%username%/mlx
- Linux:
/home/%username%/mlx
- Windows:
- Create a new text file using any editor (for example, Notepad)
- Rename the file to
agent.yaml
Edit the agent.yaml
file
- Open the file with any text editor
- Add the following line:
AutoUploadLogEnabled: false
- Save and close the file
Things to remember:
- This feature can only be used on agent version 1.32 or higher
-
If the
AutoUploadLogEnabled
flag is not present in theagent.yaml
file, or if there is no such file in the folder, it will automatically be set totrue
How to send logs manually
You can still send logs manually directly to our AWS server at your best convenience, even if the AutoUploadLogEnabled
is set to false
:
- Click the Multilogin X icon in your system tray
- Choose “Send logs”
There's no need to wait for a confirmation message, the logs are automatically sent to the server.