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Error: Access Denied
Written by Marcelo Brandao
Updated on December 26th, 2024
Table of contents
You may occasionally find a red warning “Access Denied” after attempting to perform an action in UI.
If this happens, here are some steps that might help resolve it:
Check plan limit violations
Depending on your plan, you might need to check if you are exceeding the number of team members or browser profiles. Some examples:
- Team plan user with more than 300 browser profiles, including the ones in the trash bin
- Solo plan user keeping any team members after downgrading from a higher plan
Check workspace member permissions
You or one of the team members may not have the required access levels to perform that action. Check Multilogin X: Workspace roles and permissions article to double-check in your own case.
Reconnect the agent
- Disconnect the agent
- Connect the agent again
- Refresh the Multilogin X page
If you encounter problems connecting the agent, follow these steps to resolve them.
Sync the system timezone
Devices with unsynchronized time can't make requests to the server properly! Make sure your system timezone is being automatically updated.
Windows
- Disconnect the agent and log out of the Multilogin account
- Go to your Windows settings by clicking "Start" → “Settings”
- Choose the "Time & language" section → “Date & time”
- Enable the "Set time zone automatically" and “Set time automatically” settings, and click “Sync now”
macOS
- Disconnect the agent and log out of the Multilogin account
- Go to System Settings → “General”
- Choose the “Date & Time” section
- Enable the “Set time and date automatically” and “Set time zone automatically using your current location” settings