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Multilogin X
Multilogin 6
Why isn't cookie import working?
Written by Yelena Varabyeva
Updated on January 27th, 2025
Table of contents
Having trouble importing cookies? Don’t worry – here are the most common issues, why they happen, and how to fix them in no time!
Issue 1: only some cookies import successfully
When you import cookies, only some make it through – frustrating, right? It’s usually because a few don’t meet the right format, or there’s a small hiccup during the process.
Here's how to fix it:
- Find the missing cookies: see which ones didn’t make it through
Check cookies
Here's how you can view cookies in a browser:
- For Mimic, paste
chrome://settings/content/allinto the browser address bar - For Stealthfox, paste
about:preferences#privacyinto the browser address bar, and on the page that opens, select “Cookies” → “Manage data”
- Retry importing: only re-import the missing cookies to save time
Issue 2: cookie import freezes or fails
If the process freezes, or you see a “Failed to import cookies” error, don’t panic! This might happen if your Windows username has non-Latin characters (like Cyrillic) or if the cookie file format isn’t supported.
Here's how to fix it:
- Try manual paste: copy the cookies as plain text and paste them directly into the browser.
- Check your username (Windows only): make sure it only uses Latin characters (for example, no special characters or Cyrillic)
If your Windows username contains non-Latin characters or spaces, rename the current user account or create a new one. Use the guide Check your Windows username.
Nothing helps?
Still can't import cookies? Our support team will be able to pinpoint the cause of the issue once they review your log file.
Logs
- Recreate the issue or wait until the error message appears
- Archive the logs folder found in these locations:
- Windows:
C:\Users\%username%\mlx - macOS:
/Users/%username%/mlx - Linux:
/home/%username%/mlx
- Windows:
- Email support at [email protected] with:
- A clear description of the issue
- The archived logs folder attached