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Multilogin X
Multilogin 6
How to fix “The installation failed” macOS error
Written by Tania Nguyen
Updated on January 27th, 2025
Table of contents
Having trouble installing the agent on your Mac?
Your Mac’s security settings might be blocking the agent installation. But don’t stress – it’s just Gatekeeper being extra cautious. Let’s work around it!
Step 1: disable Gatekeeper temporarily
Gatekeeper is a macOS security feature, but we’ll turn it off just for the installation.
- Open “Terminal” (search for it in “Spotlight” or find it in “Applications” → “Utilities”)
- Type this command and hit “Enter”:
sudo spctl --master-disable
You’ll need to enter your Mac’s admin password. Don’t worry if the cursor doesn’t move – it’s normal!
Step 2: install the agent
In Terminal, run this command (replace mlx-arm64.pkg with the actual file name):
sudo installer -pkg mlx-arm64.pkg -target /
Step 3: re-enable Gatekeeper (optional)
In Terminal, type this command and hit “Enter”: sudo spctl --master-enable
If the issue isn’t fixed:
- Double-check you’re using the correct installation package
- Ensure your macOS version meets the system requirements